Hala Bot

Deleting Your Data

How to remove your data from Hala Bot, and what happens when you do.

Last updated: 29 August 2026

Disconnect a channel yourself

This is immediate and needs no request from us. In your dashboard, open Channels, find the connected account and choose Disconnect.

The stored access token for that account is deleted, and we stop receiving or replying to its messages straight away. For Instagram and Facebook you can also revoke our access from Meta's side: open Settings → Business integrations, select Hala Bot, and remove it. For WhatsApp, where you supplied the token yourself, you can additionally invalidate that token in Meta's WhatsApp API Setup screen.

Request deletion of your data

To have your account and everything in it deleted, email us from the address your account is registered under:

Subject line
Data deletion request
Include
The email address on the account, and the name of your shop.

We ask you to write from the registered address so that we can verify the request is genuinely yours. If you cannot, tell us and we will find another way to confirm it.

We confirm receipt within 3 working days and complete the deletion within 30 days.

What gets deleted

  • Your account, name, email address and password hash.
  • Your shop: business name, phone number, logo and settings.
  • Your catalogue: products, variants, prices, delivery zones and fees.
  • All connected channels and their stored access tokens.
  • All conversations and their transcripts.
  • All orders and the customer details attached to them.
  • Your Telegram link and any browser notification registrations.

What we may keep, and why

  • Records we are required to keep by law — for example invoices and payment records for tax purposes — for the period the law requires.
  • Anonymised, aggregated statistics that cannot be traced back to you or your customers.
  • Data already delivered to Instagram, Facebook or WhatsApp lives in their systems too, under their own retention rules. Deleting your Hala Bot data does not delete the message threads in your Instagram, Messenger or WhatsApp inbox — for those, use the platform's own tools.

If you are a customer, not a merchant

If you messaged a shop that uses Hala Bot and you want your messages or order details removed, the shop controls that data, so contact the shop directly.

You can also write to support@halabotiq.com with the shop's name and the account you messaged from. We will locate the data and pass your request to that merchant, and we will tell you what happened.